Interviews today are far more complex and you’ll find the majority of the time the jobs we present you for and the interviews that you go to will be “behaviourally” based. Behavioural interviews require you to discuss specific situations or tasks that you did in the past. The concept that past behaviour generally indicates future behaviour gives the interviewer an indication of how you may perform in your future role.

When asked a behavioural question, respond using the structure of “Situation, Action, Results” Answering questions in this way will ensure a more successful interview and a much better opportunity of being considered for the job!

situation or task/ objective
Describe the situation that you were in or the task that you needed to accomplish or objective you had to achieve. You must describe a specific event or situation, not a generalised description of what you have done in the past. Be sure to give enough detail for the interviewer to understand. This situation can be from a previous job, from a volunteer experience, or any relevant event.

action you took
Describe the action you took and be sure to keep the focus on you. Even if you are discussing a group project or effort, describe what you did -- not the efforts of the team. Don't say what you might do, say what you did.

results you achieved
What happened? How did the event end? What did you accomplish? What did you learn? Did you get the result you wanted?